Who is Selsmart?
Attero Recycling Private Limited, a company incorporated under the laws of India, having its registered office at 2, C/o Saraswati Press, Green Park, Dehradun 248001, Uttarakhand, India and corporate office at A-72/A, Sector-64, Noida 201301, Uttar Pradesh, India (“Selsmart”, “We”, “Our”, “Us”) understand that, selling used electronic or electrical products (“Products”) can be a hassle, which is why through www.selsmart.in (“Website”), We provide Our users (“You”, “Your”, “Yours”) an online platform to sell their Products, conveniently and effortlessly from the comfort of their home or office.
What is this Shipping Policy?
This Shipping Policy (“Policy”), together read with Terms and Conditions and Privacy Policy, describes Our policies and procedures towards collection of Products sold to Us through Our Website. We make commercially reasonable endeavours to ensure that the Products are collected from You in a timely manner.
We request You to read and understand the terms of this Policy. If You do not agree to the terms contained in this Policy, You shall not avail Our services. By availing Our services, You acknowledge and agree to be bound by this Policy.
Terms of Collection
We have a dedicated in-house logistics team as well as third party logistics service provider to facilitate safe and secure collection of Your Products from Your requested location. We ensure that Our and Our third-party logistics service provider’s Product collection executives are individuals with highest regard for ethics and integrity. However, it is not possible for Us to ensure that logistics service provider’s Product collection executives will behave consistently demonstrate professionalism, competence, and good manners. We hereby clarify that any ill-mannerism, impoliteness, discourtesy, or offensiveness shown by logistics service provider’s Product collection executives is beyond Our control and any issue arising between You and Our logistics service provider’s Product collection executive will have to be resolved by You independently.
Once the sale of the Products is finalized, We will provide You the contract information and pick up details of Our logistics service provider Product collection executive. You will have the flexibility to choose a convenient time slot for the pickup within their operational hours. We request You to be present during the pickup to answer any questions the Product collection executive may have about the Product’s condition.
A maximum of one attempt shall be made to collect the Products from You. If You continue to remain unavailable after one attempt, We reserve the right to cancel the collection of Products at Our sole discretion.
SHIPMENT CHARGES
We may charge fee for collection of Products for Your convenience. This fee will be clearly communicated to You before You finalize the sale.
AVAILABILITY
We aim to provide Our services across India, however currently We are rendering Our services only in selective locations. We request You to kindly check Our service availability by providing Us Your location Pin Code before placing an order.
OTHER CONDITIONS
We reserve the right, at any time and without prior notice to You, to update, revise, or alter this Policy. Any such revision, correction, or modification will become effective as soon as it is published on the website.
CONTACT US
In the event of any complaint relating to any terms of this Policy or delay of the Product collection, please contact us through email at : [email protected]
We will promptly respond to Your queries or complaints and will endeavour to resolve them as soon as possible.
